Returns

We are pleased to extend our exchanges and returns policy over the Christmas period. Orders placed between 1st November and 24th December can be returned until Friday 31st January 2025.

We hope that you are happy with your recent order but if your purchase isn’t suitable, you have 30 days to return your order from the day it’s shipped.

Our free return service covers on most of the destinations, however in some countries we only offer self-post returns service - Postage and relevant tax and duty charges will be applied.

Please note, some of our destinations may incur a self-post returns service in which additional charges and tax duty fees may apply.

Items must be returned with tags intact and in the original packaging. Products that have been worn, used or altered will not be accepted. If your item arrived faulty, please contact us before proceeding with your return.

Unfortunately, we are not able to accept returns for any customised or made-to-order products.

Whether you print your own shipping label or have it printed at your drop off point, be sure to attach it securely. Every parcel must have its own shipping label that matches the items inside, so please create separate labels for separate parcels.

Please note that orders placed online are not eligible for return in store, and items purchased in store are not eligible for return online.

For further assistance, contact our customer service team.

Please note that all items returned must be registered with our returns portal. Any items sent without a returns label or QR code are sent at the sender’s own risk.