FAQs

You do not need to create an account to place an order. Once you have added your chosen items to your shopping bag, select 'Guest Checkout.'
Please note that placing an order using 'Guest Checkout' will not allow you to track the status of your order through our website, but you will be able to track the shipment through our courier partners.

By creating an account with Belstaff you will be able to enjoy the following benefits through your account:

• Track your orders and review past purchases,
• Request a return directly from your account,
• Be notified when new stock arrives,
• Manage your account details, order history and email preferences.

Yes! If you would like to speak to someone who can advise you further on our products or assist you with placing your order, you can contact our Customer Service team by telephone, WhatsApp or email using the following details:

Telephone: +49 891 43770194
Email: customerservice@belstaff.com
WhatsApp: +44 1924 938080

If you would like a member of our team to contact you instead, you can complete our contact form here and a member of our Customer Service team will be in touch within 24 hours.

You can check the status of your order at any time using the My Account section of our website. Just sign into your account and click the 'My Orders' tab.
All orders placed will be shown with the newest order first. Select the order from which you wish to view the status.

It is not possible to modify an order after it has been placed, however, orders can usually be cancelled before they are processed by our fulfilment team. It is not possible to cancel an order after an item is packed and dispatched. After shipping you will need to follow the Returns process to send your item back to us for a refund.
To cancel an order please contact our Customer Service team and quote your order number, they will guide you through your options.

At present we do not offer gift wrapping, but watch this space! We do, however, offer the opportunity to add a gift message at checkout.
All orders are packaged in a brown box with the Belstaff logo. Within the box the items are packed in tissue and, where relevant, shipped with a garment bag, a dust bag or a Belstaff box.

Gift cards are not currently part of our offering, but this is something we may offer in the future. Please check back on this page, follow us on social or subscribe to our mailing list for updates.

After submitting your order, the payment will pass through a security check. On successful completion of these checks, an order confirmation email will be sent to the email address provided at checkout.
Once the items have been packed and shipped with our courier partner, you will receive a shipping confirmation email with details on how to track your delivery. At this point payment will also be taken for your order.

We go to great lengths to ensure your details are protected. Your transaction and payment information are directly handled under secure encryption by our payment service provider, in line with strict banking standards. Your credit card details are sent directly your bank and cannot be read or accessed by any other parties.

Yes, you can. Simply create an account or sign into your existing one to add or delete preferred cards, for a quicker checkout next time you shop.

Lucky you! Promo codes are easy to apply and just need to be entered into the promotion code field during the checkout process. Every code is case sensitive so be careful to enter it exactly as provided. The reduction will be visible at checkout before you are asked to enter your payment details, so we suggest confirming the order total before proceeding to payment, to ensure the promotion was applied correctly.

You'll have to wait for your next Belstaff purchase. Promotional codes need to be added during the checkout process and cannot be added once the order has been placed.

As you are purchasing from our DE site, your order will be charged in EUR.

No, you'll need to make your payment with a singular payment method. Payments cannot be split across multiple methods of payment and we do not accept payment in instalments. We do, however, offer Pay Over Time options via Klarna. You can find further details here.

This depends on how you are paying for your order. For orders placed with a debit or credit card, a pre-authorisation hold is placed on the account when validating the order, which will be replaced by your full payment when your order is shipped. It's worth noting that on occasion we ship items from the same order separately, which can also create multiple lines of payment.
Orders paid for using PayPal, Amazon Pay and Klarna are a little different, and sometimes charged at the order confirmation stage.

No. Tax on purchases made online cannot be recovered within the European Union.

No, our EU orders are fulfilled from our European fulfilment centre so no extra costs are incurred.

Belstaff only charges the amount shown at the order confirmation stage. Extra fees incurred by your payment provider are not charged by us. Belstaff is therefore not liable for such fees and cannot reimburse them.

Often, this is because the billing address registered against your card does not match the billing address you provided with the order details. Checked this and still having issues? This can happen for several reasons. Please contact your card issuer and/or our Customer Service team here to get more details.

Belstaff offers a Standard delivery service via our partners DHL and DPD on all orders delivered to the EU.
Full information about our delivery options can be found on our Delivery page here.

No. All orders delivered within the EU are sent from our European fulfilment centre.

From our DE site, we deliver within Germany only.
If you would like to send an item to any other location, please use our dedicated UK, EU, US, or ROW websites.

At this time we are unable to offer a collect in store service in our Munich store, though we hope to have this service available very soon.

No. We can only ship your order to a single address. Please place separate orders for each delivery destination.

We are unable to amend the delivery address on an order already placed. If your order has been placed within 24 hours it may be possible to cancel it and replace your order using another address. Please contact our Customer Service team to find out more.

If your order has been damaged on delivery, please contact our Customer Service team within 48 hours of delivery.

We offer complimentary returns on all orders made through our website. For a full explanation of the fast and easy returns process we offer in partnership with Rebound, please visit our Returns page here.

We hope that you are delighted with every order you receive from Belstaff, but if for any reason you are not satisfied with the items purchased on our website, you may return them free of charge within 30 days of the order being shipped. More information can be found in our Returns Policy here.

We do not currently offer the option to return products purchased online at a Belstaff store.

If your item is unsuitable, please follow our complimentary Returns process to allow for your item(s) to be refunded. The Customer Service team is at hand if you need advice or assistance.

We do not currently offer the option to exchange products purchased online.
If your item is unsuitable, please follow our complimentary Returns process to allow for your item(s) to be refunded, and place a new order for your desired size. The >Customer Service team is at hand if you need advice on size and fit or to place a new order.

If you’d like to return an item that you purchased from the Trailer,  you may do so in your nearest Belstaff store (excluding outlet stores) or via our customer services team.

To return your item via our customer services team, please contact us here.

Please note, we cannot accept returns for Trialmaster Anniversary T-shirts.

This does not affect your statutory rights. Terms and conditions apply.

Genuine Belstaff items are distributed through our website, retail stores & outlets, and official stockists. Our Customer Service and Retail teams can advise if the retailer where the item was purchased is an authorised partner, and can as a result be considered genuine. If your item was not purchased from an authorised retailer we cannot guarantee their authenticity.
Belstaff invests heavily to monitor and legislate against any site or business that infringes on the brand’s trademarks. If you know of or suspect that a website or vendor is not genuine, please Contact Us and we will investigate.

Washing and care instructions are included within the Product Care section on each dedicated product page. For more detailed information on cleaning, re-waxing warranty and storage please view our dedicated Product Care page here.

We offer both a repair and a rewaxing service within our standalone stores. Please take your item to any of our stores and the team will be able to help you. If you are unable to visit us in store, please contact our Customer Service team who will be able to advise on where to send your item for repair.

You can purchase an e-Gift card on our German website (Belstaff.com/de)

Currently you can use your gift card on our German website. (belstaff.com/de)

You can enter the 16-digit gift card code into the ‘Enter Promotional Code’ box on the checkout page on our German website.

A gift card can be purchased in the following denominations €25, €50, €100, €250, €500, €1,000, and €2,000. The maximum value is €2,000.

You have 36 months from the end of the year you bought the gift card, to use your gift card. After this time, the card will expire, and any remaining value will be lost.

No, unfortunately it is not possible to extend the expiry date of any gift card.

No, unfortunately gift cards cannot be topped up, but you can purchase a new one if you require additional gift card funds.

No, this is not possible.

No, we do not give out monetary change from a gift card. Any remaining balance will remain on your existing gift card.

No, the gift card cannot be refunded or exchanged for cash.

Refunds are always issued back our customers through whichever payment methods were used when purchasing. The amount paid with a gift card will be returned to the same gift card for you to use for future purchases. Any amount paid in card or cash will be returned via those methods. The date of expiry will remain unchanged.

You are able to check your balance by clicking on ‘view gift card’ in the email originally received containing your gift card, which will open a new browser window. The gift card balance will be show in a section which reads’ ‘Remaining balance’. You can alternatively call our friendly Customer Services team who will be happy to check for you. Please be ready with your details, which will be required for authentication.

In the case of lost and stolen gift cards, Belstaff is not able to issue a replacement or have its value refunded.

Please post it to: Belstaff International Limited, 15-19 Britten Street, London, SW3 3TY, United Kingdom. Our team will return it to its rightful owner.