Returns

We hope that you are happy with your recent order but if your purchase isn’t suitable, you have 30 days to return your order, free of charge, from the day it’s delivered.

Please ensure your items are returned along with the original packaging and tags attached. Products that have been worn, used or altered will not be accepted. We are also unable to accept returns for any customised or made-to-order products.

Please note, if your item is faulty, please contact us before proceeding with your return.

How to Return

Our returns process is quick and easy, powered by our returns partner ReBOUND. To process your return please scan the QR code on the order confirmation included with your order or follow the instructions below:

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Step 1
Visit our returns portal here or click on ‘START YOUR RETURN’ below.
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Step 2
Enter your order number and email address.
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Step 3
Confirm the item(s) you wish to return to us.
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Step 4
Select your returns method (your nearest drop-off locsations will also be shown).
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Step 5
Take your return to your nearest drop off point.

Once we’ve received your items, please allow our fulfilment centre 5 working days to process your return and issue a refund. Please note refunds can take up to 5-10 working days to appear in your account, depending on your card issuer or original method of payment.

Questions?

If you have any questions regarding our returns process or your order, please visit our FAQ’s or, alternatively, our Customer Service team will be happy to help you.