Online Ordering
Yes. An order can be placed by telephone through our Customer Care team. Please call (001) 844-440-0843 and provide details of the items that you would like to order, such as size, colour and quantity.
No. All orders must be placed online through our web site or through our Customer Care team on customerserviceus@belstaff.com or (001) 844-440-0843
No. You do not need to create an account to place an order. Once you have put all of your items in your shopping bag, select 'Guest Checkout.' Please note that placing an order using 'Guest Checkout' will not allow you to track the status of your order online.
To change your account details, go to My Account and sign into your account using your email address and password. Click 'Account Details' and update your details and remember to 'Save Changes'.
To reset your password, please visit My Account, select 'Sign in' and 'Forgotten Password.' You will be asked to enter your email address and answer a memorable security question. An email will be sent with a new temporary password.
We do not currently offer gift cards or gift messages. All orders are packaged in a white box with the Belstaff logo. Within the box the items are packed in tissue and, where relevant, shipped with a garment bag, a dust bag or a Belstaff box.
Once you have placed an order, we will send you an order acknowledgement email. Please contact Customer Care with your order detail if you do not receive this email.
Yes. Please select the item with the correct size that you wish to order. You will then see a ‘notify me’ button, please click this and you will then be prompted to enter your email address. If and when the item comes back into stock online, you will be notified by email. For selected items you can place a pre-order or back order.
Yes. At certain times during the year, selected items from the new season collection will be available for pre-order up to four weeks prior to despatch from our UK Distribution Centre. To keep informed about the launch of new season collection, please subscribe to our regular newsletter.
Pre-order items are selected items from our new season collection that are available for order up to four weeks prior to despatch from our US Distribution Centre. Pre-order items will have an estimated despatch date shown on the product details page. Please note that this is an estimated date and actual delivery may be earlier or later. Once pre-order items are added to 'your basket,' they will also be marked at checkout with the estimated despatch date. Pre-order items will be authorised for payment at the time they are ordered. Full payment will be charged upon despatch. You will receive an email from us when the item is despatched from our distribution centre. Please note that we can only accept payment by credit or debit card for pre-orders.
Back-order items are items that we are awaiting delivery of into our UK Distribution Centre. Back-order items will have an estimated despatch date shown on the product details page. Please note that this is an estimated date and actual delivery may be earlier or later. Once back-order items are added to 'your basket,' they will also be marked at checkout with the estimated despatch date. Back-order items will be authorised for payment at the time they are ordered. Full payment will be charged upon despatch. You will receive an email from us when the item is despatched from our distribution centre. Please note that we can only accept payment by credit or debit card for pre-orders.
During the season a selection of products will be available to purchase through our online special order service. Products are clearly marked on the product details page as ’contact to order’. These items are not available to purchase directly online, but through our customer care team.
By clicking on the ‘contact to order’ button on a product detail page you will be directed to complete an online form. Our customer care team will call or email you to confirm stock availability, estimated delivery date, payment and returns policy.
It may be necessary for you to visit a Belstaff store to ensure that the correct size for a special order is ordered. Click here to view a full list of our stores.
Yes. Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details, see our Privacy Policy.
We include as much information as possible within the product page for each item. On each product page, there is a complete description and a number of tabs which include detailed information about fabric composition, care instructions, country of origin and exact dimensions. We also show the product in great detail through images with a full zoom option. If there is any further information that you require about an item(s) please contact customer care.
To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit. If you are still unsure which size to order please contact customer care for guidance.
Payment can be made using the following credit or debit cards: Visa, Mastercard and American Express. You can also pay via Paypal.
Yes. All orders can be cancelled at any time before they are despatched. Typically, all in-stock items will be despatched within 24 hours of order confirmation. It is not possible to cancel an order after an item is despatched. You can check the status of your order online at any time using My Account. Sign in to your account and click the 'Order' tab. To cancel an order please contact our customer care team.
You can check the status of your order online at any time using My Account. Sign in to your account and click the 'Order' tab. All orders placed will be shown with the newest order first. Select the order that you wish to view to see full details.
Shipping
Please see here for current shipping charges.
We deliver to Argentina, Chile & Canada on a DDP (Delivery Duty Paid) basis. This means all import duties / customs taxes and local sales taxes are calculated and included in your final checkout payment. Applicable duty will be displayed once all the shipping information has been entered.
Please click here for latest delivery times
We aim to ensure that all orders pass through customs as quickly as possible, but we cannot be held liable for any orders held in customs.
For all special orders the estimated delivery date will be provided by the customer care team upon confirmation that you would like to place an order. If you would like more information about a special order that you have placed please contact us at specialorders@belstaff.com.
We currently deliver to the US,Canada, Chile & Argentina from our US website. Belstaff now serves over 50 countries worldwide from www.belstaff.co.uk, www.belstaff.com, www.belstaff.eu & www.belstaff.de.
No. At this time, we do not offer an in-store pick up service. All online purchases will be shipped to you directly.
Yes. Once your order is despatched from our US Distribution Centre, you will receive an email with order details, payment confirmation and a tracking link. Click the link to track the status of your parcel. The status of your order will also be updated in My Account. Sign into your account and click 'order' to check status. If you require any further assistance please contact our customer care team.
No. We can only ship your online order to one location. Please place separate orders for multiple delivery addresses.
No. We do not deliver to PO Boxes, Military Bases or Freight Forwarding Addresses.
Unfortunately we are unable to change the address on an order already placed. However if your order has been placed within 24 hours it may be possible to cancel it and replace your order using another address. Please contact Customer Care to find out more.
Returns
If your order has been damaged on delivery, please contact our customer care team within 48 hours of delivery.
A returns authorisation request to return a full price purchase must be submitted within 14 days of receipt of the order.
A returns authorisation request to return a sale purchase must be submitted within 14 days of receipt of the order.
Returns are simple and complimentary. For details on how to complete a return please visit our returns section.
No. It is not possible to return an online order to a Belstaff store, at this time.
Unless faulty, we are unable to accept returns on selected item(s) that are made to order.
No. At this time we do not offer exchanges. You will need to return your item and re-order the different product.
Once your returned item(s) has been received at our warehouse the refund will be processed back via your original payment method. Please be advised that the credited amount may take up to 10 working days to appear in your account, the time can vary depending on your card issuer.
Customer Care
Please visit our customer care page for full contact details.
We include as much information as possible within the product page for each item. On each product page, there is a complete description and a number of tabs which include detailed information about fabric composition, care instructions, country of origin and exact dimensions. If there is any further information that you require about an item(s) please contact customer care.
Please contact customer care or one of our stores for further advice.