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Keeping us safe in stores
We are managing the number of guests in our stores. We are observing social distancing inside and outside. Our team will be wearing face masks and gloves. We will provide complimentary face masks for customers who require them. We have hand sanitiser available for your use at entry and exit. Our stores are deep cleaned before opening, and cleaned regularly throughout the day. Fitting rooms are closed – they can be opened on request, and will be cleaned after use. Clothing that has been tried on or returned will be quarantined for a minimum of 24 hours.
For all new customer information and updates please review our Q&A below.
No – All fulfillment sites and delivery partners are operating as normal with no delays to deliveries.
Yes – we are still delivering all of our usual delivery destinations
Not at the moment, we are delivering to all shipping destinations as usual.
Yes - DHL drivers will waive the signature requirement upon delivery, minimizing the interaction with the driver.
All of our fulfillment sites and delivery partners have ensured that all members of staff are increasing sanitisation regularly to prevent any potential spread of the virus.
Yes, we have extended our returns period from 14 to 30 days for all purchases made online and in stores.
Yes, but we would recommend customers to arrange a pick-up from their home addresses instead to avoid unnecessary exposure.
No. You can seal your parcel and give it to the driver tight shut. Your box will be digitally scanned when it arrives at the depot.
Our customer service team will contact you as soon as possible to discuss your options. We can also be reached at firstname.lastname@example.org
Repairs are available in store now. Rewaxing will be available by drop off only in July. If you have any questions, please contact email@example.com
No - To protect our teams internationally we’ve suspended all replacement part requests until further notice.
We have reopened outlets in Portsmouth, Bicester and Cheshire Oaks. You cannot shop online with our outlets.