We hope that you are happy with your recent order but if your purchase isn’t suitable, you have 30 days to return your order at no extra cost from the day it’s shipped.
Items must be returned with tags intact and in the original packaging. Products that have been worn, used or altered will not be accepted. If your item arrived faulty, please contact us before proceeding with your return.
Unfortunately, we are not able to accept returns for any customised or made-to-order products.
Please note that orders placed online are not eligible for store return.
For further assistance, contact our customer service team.
How to Return
Our returns process is quick and easy, powered by our returns partner ReBOUND. To process your return please scan the QR code on the order confirmation included with your order or follow the instructions below:
Once we’ve received your items, please allow our fulfilment centre 14 working days to process your return and issue a refund. Please note that after processing at our warehouse, refunds can take up to 5-10 working days to appear in your account, depending on your card issuer or original method of payment.
The duration between when an order is collected and when it is received in our warehouse can vary significantly, depending on your location. For this reason, we ask that you contact us only if the tracking status of our return does not show as delivered after 21 working days.
During busy times returns may take longer than stated, we apologize for this and will do our best to process your return as quickly as possible.
If you have any questions regarding our returns process or your order, please visit our FAQ’s or, alternatively, our Customer Service team will be happy to help you.