Privacy & Security
Welcome to the Belstaff websites ("Sites"), edited and published by Belstaff Group SA (“Belstaff”), with registered offices at Via Industria n. 1, 6987 Caslano, Switzerland, registered on the Commercial Register of the Canton of Ticino No. CH 501.3.015.613-9 and belonging to Jab Luxury GmbH (“Labelux”).
Belstaff respects your privacy and understands the importance of protecting your personally identifiable information.
We explain below the way in which we collect, use, share or communicate your information and personal data. By using the Sites, you consent to the use (including transfer) of such information as described below.
What information we collect, and how we collect it
When you visit the Sites, our web servers automatically collect certain data that your web browser sends whenever you visit any websites, such as your originating IP (Internet Protocol) address, information relating to which pages have been viewed, date and time of your visit (for example, using cookies as described further below).
When you use the Sites, we collect information voluntarily submitted by you (for example, via the preference centre as described further below) such as your email address and any other contact details submitted by you and any optional services selected by you (for example, whether you have chosen to receive emails about certain topics of interest to you). If you contact us (either by email or via the contact centre), we may keep a record of that correspondence.
The Site is intended for general audiences and is not targeted to or intended for use by children who are under age (“Minors”). Belstaff does not intentionally collect information and personal data from Minors. Should Belstaff become aware that a Minor has submitted information and personal data through any of the Sites, Belstaff will remove such information from its files. Belstaff is in no way liable with regard to any information and personal data provided by Minors.
How we use your information and personal data
The ways in which we use your information and personal data will vary depending on the kind of information you provide and the purpose for which you have provided it. This section sets out the different ways we may use your information and personal data.
- We may use anonymous information; link your IP address, to compile statistics, to assess the usage of the Sites and to customise the Sites’ content, layout and services. This will allow us to improve our Sites and the services provided through it.
- We may integrate your personal data from our various databases to form a single view to allow us to have an effective and efficient communication with you.
- We may provide your private information to any third party that administers any facility, service or promotion operated via the Sites on our behalf to enable such third party to administer that facility, service or promotion properly.
- We may contact you to ask if you would like to complete a survey or answer some market research questions including in relation to (i) the services and/or products available on the Sites and (ii) the way in which you use the Sites.
How we do not use your information and personal data
Other use of your information and personal data
Your information and personal data may be shared with, and made available to joint use by duly authorised Belstaff personnel, its subsidiaries and affiliated companies worldwide, its Customers Relations management agencies and occasionally to third parties that collect, manage, analyse or maintain data on Belstaff's behalf. Your personal data may be also used by companies belonging to the LLX GBS Group and /or may be communicated to Jab Luxury GmbH as independent data controller.
Some of Belstaff subsidiaries, affiliates or some of Belstaff partners are located outside Switzerland or the European Economic Area ("EEA") and consequently you accept that your information and personal data may be either imported to Switzerland or transferred abroad. Belstaff will use its best endeavours to ensure that your information and personal data are kept secure at all times and that such persons/companies are subject to confidentiality agreements and to the strict respect of your privacy in accordance with applicable legislation. . Furthermore Belstaff informs you that all security and privacy measures have been put in place in order to ensure an adequate level of data protection irrespective of the geographical location of each company or partner that will be the receipt of your information or personal data.
Your information and personal data are processed by electronic and non-electronic equipment in order to protect the confidentiality of the same. Belstaff protects, controls and processes your information and personal data with appropriate security measures and procedures, also in relation to knowledge acquired from technological advancement, in order to protect the security and privacy of your information and personal data and to reduce the risks of destruction, loss, unauthorised processing, access or processing which is inconsistent with the above mentioned purposes, to a minimum.
We cannot guarantee the security of any private information provided to us in an email or in online form while it is being transmitted to us, as the internet is a potentially non-secure method of information transfer. Any such transmission is at your own risk.
We do not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur while using interactive features of the Sites.
As best practice, we also strongly recommend that you regularly run an anti-virus programme on all material downloaded from the internet.
When you subscribe to e-newsletters through the Sites you agree that we may use your information for the following purposes:
- We will use it to send you online and/or email communications or text communications (for example, communications enabled via the Sites between us and users of mobile telephones or other portable devices.
- We may use it to operate the features of the Sites and to allow you, when you choose to do so, to participate in features available only to registered users or interactive features of the Sites.
- We may use the information that you provide to maintain appropriate databases and otherwise to operate and facilitate such programmes, networks and communications.
The Belstaff websites (www.belstaff.com, www.belstaff.co.uk, www.belstaff.de, www.belstaff.eu,) are operated by Belstaff directly. As well as the general uses listed above, by using the Sites or by signing up to e-newsletters on the Preference Centre, you agree that we may use your information for the following purposes:
- For the purposes of fulfilling orders you place on the Sites and sending you email communications in connection with those orders.
- To respond to any queries you make about the items listed on the Belstaff Sites.
Purchases from the Belstaff Sites are governed by the terms and conditions.
When we are required to disclose information
We shall disclose your information and personal data if we are required to do so by law, regulation, court order or any competent governmental, statutory or public authority or to protect our rights and property or the rights and property of any other Belstaff organisation, of our licensors or of the public. We may also cooperate with a law enforcement agency in any official investigation, and we may disclose your private information to that agency in doing so.
Cookies are used for a variety of purposes, including providing personalised web pages and recognising your choice of language. Cookies do not cause harm to your computer, but, if you wish to stop your computer accepting cookies, go to the help section of your internet browser (for example, Internet Explorer or Firefox) where you will find information on how to do this.
Whenever you voluntarily post information about you in public areas of the Sites, you should be aware that such information can be accessed by the public and may in turn be used by others to send you unsolicited communications. We caution you to exercise discretion in deciding what information you provide.
The following are third parties operating on behalf of Belstaff where they also manage your personal information and data in order to provide you with the requested service:
Promotional Logistics Ltd - http://www.prolog.co.uk
Contact lab - http://www.contactlab.it
Access, Change and Unsubscribe
To unsubscribe from our newsletter you can click on the 'unsubscribe' link at the bottom of any of our newsletters.
You may correct or change your personal details, e-newsletter preferences (for example, to subscribe or unsubscribe to e-newsletters) via the Preference Centre or by clicking on the relevant Unsubscribe link in any e-newsletter.
If you unsubscribe from e-newsletters, you will no longer receive e-newsletters. Please allow up to 48 hours for this change to take effect.
How to contact us
Terms and Conditions of Sale
GENERAL TERMS AND CONDITIONS
Use of Site
Thank you for visiting the www.belstaff.com website ("Website").
The use of the Website, which is owned by Belstaff Group SA (“Belstaff”), a company having offices at VIA INDUSTRIA 1 6987 CASLANO Switzerland, registered on the Commercial Register of the Canton of Ticino No. CH 501.3.015.613-9 and belonging to Labelux Group GmbH (“Labelux”), is subject to the following terms and conditions (“Terms”). Belstaff may revise these Terms from time to time at its sole discretion by updating this section, with the revised Terms taking effect for all Users as of the date stated on the section.
The content included in the Website may contain technical inaccuracies or typographical errors. Belstaff assumes no liability for the accuracy and/or fitness for particular purposes of any information and elements contained in the Website. By furnishing the information and elements contained in the Website, Belstaff grants no licenses to any copyrights, trademark rights or any other intellectual property rights on the information and elements contained in the Website.
IN NO EVENT WILL BELSTAFF BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THE SITE OR ANY OTHER HYPER-LINKED WEBSITES, INCLUDING, WITHOUT LIMITATION, DAMAGES SUCH AS LOSS OF PROFITS OR SALES, INTERRUPTION OF BUSINESS OR PROFESSIONAL ACTIVITY, THE LOSS OF PROGRAMS OR OTHER DATA, OF WHATEVER NATURE, ON THE USER'S INFORMATION PROCESSING SYSTEM EVEN IF BELSTAFF IS MADE EXPRESSLY AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
Information and Materials Submission
By transmitting information and materials to Belstaff, you automatically grant Belstaff a worldwide, royalty free, perpetual, irrevocable and non-exclusive right to use such information and materials including the right to reproduce, copy, publish, edit, translate, modify, communicate, distribute and display such information and materials, alone, or as a part of other works in any form, media, or technology whether now known or hereafter developed and to sublicense such rights to anyone, without compensation to you or any other person, for any title, reason or cause.
Further, with regard to such information and materials transmitted by you, Belstaff has an unlimited and irrevocable right to use any idea, concept, know-how or technique contained, expressed or implied in such information and materials, for any purpose, without any compensation to you or any other person, for any title, reason or cause.
By transmitting any information or materials to Belstaff, you represent and warrant that no submission made by you breaches the rights of any third party.
Belstaff is in no way liable for the availability or any content of any websites accessible by means of the Website. When accessing a website through the Belstaff Website you acknowledge that such site is independent from the Belstaff Website. Belstaff has no control over the content of any website accessible by means of the Website. Further, the presence of a link to a website other than the Belstaff Website does not imply acceptance of liability by Belstaff for the content or the use of such website. It is your exclusive responsibility to take all necessary precautions to ensure that whatever element or material you select for your use is free of destructive items such as viruses, worms, "Trojan horses" or similar.
Copyrights, Trademarks and other Intellectual Property Rights
The Website as a whole, and any single element on this Website, is protected by copyright, trademark rights and the other intellectual property rights either owned by Belstaff or by the companies controlled by, or affiliated to, Belstaff, or licensed to Belstaff. Such elements include, among others, photographs, designs, testimonials, images, texts, video and audio clips, logos, trademarks and software programs used for the management and development of the Website. The elements contained in the Website are reproduced for information and/or promotional purposes only. The Website is for personal use only. You may download or copy the elements contained in the Website for personal use only, not for commercial or other purposes. As a consequence, you are not entitled to reproduce, copy, publish, transmit, distribute, modify, cancel and, in general, to perform any other activity using the elements contained in the Website (including any software used for the management and/or development of the Website) for any purposes, other than for personal use.
Users agree that Belstaff may terminate Users’ access to and use of the Website if Belstaff reasonably believes that Users have violated or acted inconsistently with the letter or spirit of these Terms, or violated the rights of Belstaff or any third party, or for any reason with or without notice to User. Users agree that Belstaff may modify or discontinue the Website, with or without notice to them. Users agree that Belstaff will not be liable to them or any third party as a result of such modification or discontinuation.
TERMS AND CONDITIONS OF SALE
This Website is operated by Belstaff Group SA (Registration Number CH 501.3.015.613-9 and Registered Office: VIA INDUSTRIA 1 6987 CASLANO Switzerland. The use of the following terms; “Us”, “We”, “Our” refers to Belstaff Group SA. The terms “You”, “Your” and “You’re” are references to users of this website and customers of the www.belstaff.com, www.belstaff.co.uk, www.belstaff.eu, www.belstaff.de.
1.1 Use of this Site confirms your agreement to both General Terms and Conditions as well as Terms and Conditions of Sale applicable to this online shop.
1.2 We reserve the right to change at our discretion these Terms and Conditions at any time and continued use of this website will be construed as your acceptance of any new terms. If these terms and conditions are changed in any way the date at which they were last updated will be featured at the bottom of this page. The version published on the Site is the version currently in force. Belstaff invites you to periodically read the Terms and Conditions to ensure you are fully informed of any relevant and applicable changes
1.3 By using this website you agree that it is for your own non-commercial use and that whilst a visitor to this site you will not use it to infringe, restrict or abuse the rights of others, or distribute material of an illegal nature including but not restricted to obscene, defamatory, racist, xenophobic, homophobic or other discriminatory or derogatory material or material which by its nature is spam or designed for the promotion of another organisation.
1.4 You also undertake that you will not gain or attempt to gain access to our information technology systems to distribute any form of malicious software designed to affect our own information technology systems or that of any other website user. Whilst we have taken the necessary precautions to protect Belstaff from malicious software, we cannot be held responsible should a third party implement any form of malicious software on the website and the resulting effects this may have on our users. We reserve the right to withdraw access to the website at our discretion if we feel an individual is in breach of our terms and conditions. As well as report to the police where necessary, the details of any user who may be criminally liable under the Computer Misuse Act 1990.
1.5 Use of this website infers an agreement to observe all relevant intellectual property rights, trademarks, copyrights and patents of ours.
1.6 We reserve the right to change or remove any part of this website or the entire website itself at any time without notice. We also reserve the right to make the website unavailable in whole or part at our discretion without notice.
Whilst we will make every effort to ensure that our website meets the requirements set forth we can in no way be held liable except where mandated by law for losses or damages caused by the use of the Belstaff online shop or any dealings with us. This does not extend to liabilities which we cannot be excluded from under all applicable legislation.
You agree through use of this website to indemnify, defend and hold harmless Belstaff, its employees, directors, agents, partners, licensees and any affiliated party from any liability through your own breach of these terms and conditions or illegal action in relation to the use of this website.
If we do not to take legal action whether it be criminal or civil against any party for breach of these terms and conditions, this does not affect our right to do so in future against the same or different parties, whether it be for breaches of a similar or differing nature.
5. Your Account
Our online store operates a guest login and user account scheme. This means that when you purchase goods from us you can choose to do so by either creating a permanent user account or not.
5.1 We reserve the right to refuse access to the website, amend and remove content and cancel orders at no cost to you.
Goods, Pricing & Promotions
6. Goods – Guarantee of Authenticy
All goods offered for sale on this website are official Belstaff merchandise sold and we therefore guarantee the authenticity of the Goods purchased on this Website. We aim to ensure all goods are represented fairly and accurately. As such we are unable to take responsibility for any technical issues customers may have that cause an item to appear differently than it actually is.
All prices on our website are in US Dollar (USD) unless otherwise stated. All charges will be made in US Dollar (USD), and where applicable this will then be converted to your local currency at the exchange rate applied by your card provider. We reserve the right to change, amend or alter the price of goods on this website at any time without notice. All prices displayed on the website are inclusive of Value Added Tax (VAT) at the rate applicable at the time of purchase. Please note that the final order cost is inclusive of any local import duties or taxes applicable to countries outside the European Union.
8. VAT Refunds
As an online retailer we are not legally able to participate in the United Kingdom VAT refund scheme for orders delivered outside the European Union.
On occasion there may be promotional offers on goods available for sale. We withhold the right to extend, change or withdraw any promotion at any time without further notice.
10. Card Payment
The Belstaff Online store accepts payment by Visa, Visa Debit, MasterCard, American Express and PayPal.
11. Card Payment Processing
All card payments will be processed by our partner Cybersource. We will only take payment from your account once we have despatched your order in part or full and only for the value of the goods despatched.
Contract & Cancellation
12. The Contract and Contract Cancellation
The offer of goods on this website or the acknowledgement of having received your request for an order does not amount to a contractual offer on our part. Acceptance of your order and the implied contractual offer will be confirmed by us via email once we despatch your order in part or full. The acceptance of your order will only pertain to the goods named within the email confirming despatch of your goods. We reserve the right not to accept your order, entirely or partially, for any commercial reason whatsoever.
13. Cancellation Policy
Under the European Distance Selling Regulations, you have up to 14 working days after you have received your delivery to cancel your order (other than in respect of goods made to your specification or have been personalized for you). Any delivery charges will be refunded. However, if only part of your order is cancelled, the delivery charge will not be refunded.
To cancel this contract, you need to do so in writing. Please email our customer service department firstname.lastname@example.org stating the order number and giving your clear instruction to cancel the order.
If you have contacted us to cancel your order before you have received your goods, unless cancellation takes place within 30 minutes of your order placement, your cancelled order may already be picked and will be delivered to you. Please refuse any delivery of cancelled goods or arrange for them to be couriered back to us by contacting our customer service team at email@example.com
In the meantime you must take reasonable care of the Goods.
Belstaff will approve the return of the Goods only if the Goods sent back to Belstaff are in perfect condition, new, unused and with all tags and labels attached. In such a case, Belstaff will reimburse the price originally paid by crediting the refund to the card/payment method you originally used to pay for the Goods, within approximately fourteen (14) days from the date of receipt of the returned Goods unless possible delays of a technical nature occur that are not attributable to Belstaff.
On the contrary, if the Goods appear to be worn or used, any of the labelling or tags are missing, do not comply with these General terms and Conditions of Sale or Belstaff has any reason to believe that the Goods have been altered or are imitation of the Goods or were not purchased directly through the Site, Belstaff will not accept the return and will return the Goods back to you.
Delivery Returns and Refunds
We aim to deliver in the quickest time possible and delivery timings will be provided for your country at checkout. Please note that in certain exceptional circumstances events beyond our control (known as force majeure) may prevent our couriers from delivering within a guaranteed time period.
15. Order Tracking
Once an item has been despatched by us you can track the progress via the courier website using the link provided in your despatch confirmation email.
16. Returns and Refunds Policy
16.1 Returns Period
After receiving your goods you have 14 days within which to return them should you wish.
16.2 Returns Process
All goods to be returned must be in the condition in which they were received, complete with all the original packaging, labelling, security tags and the appropriate returns documentation (including the original commercial invoice that you received with your goods as well as the new commercial invoice for the return journey). We cannot accept returns where the security tag has been removed. Goods must be sent by our free courier service arranged by contacting our customer service team. We recommend that you keep your courier collection receipt when returning all goods, as we cannot be held responsible for goods lost or stolen before they are received by us.
16.3 Return of Faulty Items
If an item you receive turns out to be faulty you are entitled to a full refund. Please return all goods to us with the appropriate documentation clearly marking the relevant fields.
16.4 Non-Returnable Goods
We are unable to accept returns of personalized goods. These provisions do not affect your statutory rights.
16.5 Lost Returns Information
If you have mislaid the returns documentation please contact our customer care team with all the details you do have.
Please note all deliveries, returns and customer queries are managed by our logistics partner PROLOG Limited. Please only return goods using the procedure outlined above. Returns cannot be accepted at any other address associated with Belstaff or any of the Brands associated with the event or that are offered for sale on this website.
Once we have received your goods and processed your refund you will receive an email confirmation from us.
16.7 Refund Process
Refunds will usually be processed by us within 14 days of our receipt of the returned goods and will be made to the same payment card used to pay. However please clarify with your payment provider or bank how long they will take to process the refund as this is beyond our control.
We guarantee that all goods offered for sale on this website will be as described accurately and fit for the purpose described without fault in their design or manufacture.
18 Faulty Goods Policy
If for any unforeseeable reasons an item purchased from us does have a fault then we will refund the item at no cost to yourself.
19. Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are governed by Swiss law. Any dispute related to the validity, interpretation and/or execution of these General Terms and Condition of Sale shall be subject to the exclusive jurisdiction of the Court of Ticino or, if applicable, of the competent court of the place of your habitual place of residence or domicile.
The effective date of these Terms and Conditions is 17th July 2014