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Belstaff Returns Policy
Complimentary returns are offered on all online purchases.
A request to return merchandise must be submitted within 14 days of receipt of the order. Once the return request is granted, you (the customer) will be issued a Return Authorisation Number (RAN) which will enable you to arrange a return at your convenience. Please note: all returned merchandise must be received at our warehouse within 14 days of the date the Return Authorization Number is granted.
Please do not return your order to the warehouse without advising our customer care team first. The warehouse are unable to process the refund if the parcel has not been acknowledged on the system.
All returned merchandise must retain all of its original packaging and security tags. We are unable to accept your goods back without the security tag. We do not accept worn, used, altered or damaged merchandise.
You must include the returns note that you received with your order inside the parcel for us to issue the credit to your account.
We do not currently offer exchanges online, a refund will be processed and you will need to place a new order.
Please be advised that we are unable to refund the duties and taxes on returned orders from outside of the United States.
It is not currently possible to return an online order to a Belstaff store.
We are pleased to offer extended returns over the holiday season. Orders placed between Wednesday 14th November and Monday 24th December can be returned for a refund until Friday 11th January 2019.
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If you require any further assistance please get in touch.