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Frequently Asked Questions


What is a pre-order?+

Pre-order items are selected items from our new season collection that are available for order up to six weeks prior to despatch from our UK Distribution Centre. Pre-order items will have an estimated despatch date shown on the product details page. Once pre-order items are added to ‘your basket,’ they will also be marked at checkout with estimated despatch date. Pre-order items will be authorised for payment at the time they are ordered. Full payment will be charged upon despatch.
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Is shopping online with Belstaff secure?+

Yes. Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details, see our Privacy Policy.
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How do I know what size to order?+

To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit.
If you are still unsure which size to order please contact customer services for guidance.
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Where does Belstaff deliver?+

We currently deliver to over 30 countries and are adding new destinations regularly. To see where we deliver to please view our Shipping destinations and Delivery Times table.
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NEWSLETTER

REGISTRATION CONFIRMED

 

Thank you for subscribing to the Belstaff newsletter, you will receive a confirmation message in your inbox shortly - if you do not receive this message, please check your spam folder. Don’t forget to add news@belstaff.com to your address book so that you are always the first to hear about the latest collections, events and news.

 

Welcome to Belstaff.

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Assistance

Need help? Contact customer service on (001) 1-866-925-3563

SHIPPING

We currently ship to 28 countries and are adding new destinations regularly. To see where we deliver to please view our Shipping destinations and Delivery Times table.

Customers are not responsible for the payment of import taxes and duties.

All orders are shipped from the United Kingdom. We offer a standard and express delivery option for the UK and most European countries. We aim to deliver all orders in line with the stated delivery times, however sometimes events outside of our control may cause a delay to these times. 

Working days are Monday - Friday, excluding UK bank holidays.

Shipping Destination Express Shipping Charge Express Delivery Times  Standard Shipping Charge Standard Delivery Times
 Austria € 25 2-3 days € 12 3-7 days
 Belgium € 25 2-3 days € 12 3-7 days
 Bulgaria € 25 2-3 days € 12 3-7 days
 Cyprus € 25 2-3 days € 12 3-7 days
 Czech Republic € 25 2-3 days € 12 3-7 days
 Denmark € 25 2-3 days € 12 3-7 days
 Estonia € 25 2-3 days € 12 3-7 days
 Finland € 25 2-3 days € 12 3-7 days
 France € 25 2-3 days € 12 3-7 days
 Germany € 25 2-3 days € 12 3-7 days
 Greece € 25 2-3 days € 12 3-7 days
 Hungary € 25 2-3 days € 12 3-7 days
 Ireland € 25 2-3 days € 12 3-7 days
 Italy € 25 2-3 days € 12 3-7 days
 Latvia € 25 2-3 days € 12 3-7 days
 Lithuania € 25 2-3 days € 12 3-7 days
 Luxembourg € 25 2-3 days € 12 3-7 days
 Malta € 25 2-3 days € 12 3-7 days
 Netherlands € 25 2-3 days € 12 3-7 days
 Poland € 25 2-3 days € 12 3-7 days
 Portugal € 25 2-3 days € 12 3-7 days
 Romania € 25 2-3 days € 12 3-7 days
 Slovakia € 25 2-3 days € 12 3-7 days
 Slovenia € 25 2-3 days € 12 3-7 days
 Spain € 25 2-3 days € 12 3-7 days
 Sweden € 25 2-3 days € 12 3-7 days
 United Kingdom £12 1-2 days £6 3-5 days
 USA Not currently available $20 3-7 days

For any further queries, please contact our customer service team at customerservice@belstaff.com or on (001) 1-866-925-3563.

TRACK MY ORDER

Once your order has been dispatched from our UK Distribution centre you will be sent a confirmation email with your courier tracking number and link to the courier’s web site.

You can check the progress of your delivery at anytime through My Account. Sign in to your account and click the 'Order' tab. Your order will be updated with the courier tracking link which, once clicked, will show you the status of your delivery.

PRE-ORDERS AND BACK-ORDERS

Click on the following links to find out more information about pre-orders and back-orders.

Any items placed on pre-order or back-order will be clearly marked at checkout, with an estimated dispatch date from our UK Distribution Centre. Please note, this is an estimated despatch note and your actual delivery may be earlier or later than initially advised.

You can cancel a pre-order or back-order up to the point at which your order is dispatched from our UK Distribution centre, by contacting our customer service team. You can check the status of your order online at any time using My Account. Sign in to your account and click the 'Order' tab.

When your pre-ordered and back-ordered items have been dispatched from our UK Distribution centre we will send you a confirmation email with your courier tracking number and link to the courier’s web site.

You can check the status of your order online at any time using My Account. Sign in to your account and click the 'Order' tab. Your order will be updated to show pre-order and back-order details, awaiting dispatch, despatched from our Distribution Centre and delivery status.

CONTACT TO ORDER

Selected products are only available through placing an special order. These products are clearly marked within the product details page of an item. Click here if you would like find out more information on these contact to order products.

For all special products the estimated delivery date will be provided by the customer service team upon confirmation that you would like to place an order. On dispatch of your order we will send you a confirmation email with your courier tracking number and link to the courier’s web site. Special orders will not show within My Account.

If you would like more information about an special order that you have placed please contact us at specialorders@belstaff.com.

CHANGE OF ADDRESS

If your order has not been dispatched from our UK Distribution Centre please contact our customer service team on (001) 1-866-925-3563 to amend your delivery address.

Once your order has been dispatched from our UK Distribution Centre it is not possible to change the delivery address.

 

0800 2100 302


Contact us by phone
Open 6 days a week.

Size Guide


ENSURE A PROPER FIT


MENS      WOMENS