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Frequently Asked Questions


What is a pre-order?+

Pre-order items are selected items from our new season collection that are available for order up to six weeks prior to despatch from our UK Distribution Centre. Pre-order items will have an estimated despatch date shown on the product details page. Once pre-order items are added to ‘your basket,’ they will also be marked at checkout with estimated despatch date. Pre-order items will be authorised for payment at the time they are ordered. Full payment will be charged upon despatch.
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Is shopping online with Belstaff secure?+

Yes. Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details, see our Privacy Policy.
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How do I know what size to order?+

To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit.
If you are still unsure which size to order please contact customer services for guidance.
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Where does Belstaff deliver?+

We currently deliver to over 30 countries and are adding new destinations regularly. To see where we deliver to please view our Shipping destinations and Delivery Times table.
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NEWSLETTER

REGISTRATION CONFIRMED

 

Thank you for subscribing to the Belstaff newsletter, you will receive a confirmation message in your inbox shortly - if you do not receive this message, please check your spam folder. Don’t forget to add news@belstaff.com to your address book so that you are always the first to hear about the latest collections, events and news.

 

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Assistance

Need help? Contact customer service on (001) 1-866-925-3563

RETURNS

Complimentary returns will be offered on all online purchases and are included in the cost of shipping. All returns must comply with the following:

A returns authorisation request to return a full price purchase must be submitted within 14 days of receipt of the order.

A returns authorisation request to return a sale purchase must be submitted within 7 days of receipt of the order.

It is not currently possible to return an online order to a Belstaff store.

All returned merchandise must retain all of its original packaging and security tags. We are unable to accept your goods back without the security tag. We do not accept worn, used, altered or damaged merchandise.

You must have the original commercial invoice that you received with your order, to give to the courier making the collection.

MAKING A RETURN

All returns require a returns authorisation number (RAN) which will be provided by our customer service team.

To obtain a returns authorisation number please contact our customer service team via email at returns@belstaff.com or on 0800 210 0302 providing your order number and details of the item that you wish to return. A returns authorisation number will be provided by our customer service team. This number must be written clearly on the returns form which is included within your original order. Only one authorisation code is required per order.

1. For each order you wish to return, complete the following details on the returns form provided with your order:
    - Fill in the Returns Authorisation Number (RAN)
    - Fill in the Product Code, Colour and quantity you are returning
    - Fill in the relevant returns reason code from the list provided
    - Please give us any additional comments or feedback to help us improve our service

2. Detach the returns slip at the bottom of the despatch note and enclose it inside your parcel, making sure your parcel is securely packaged.
3. Contact us to arrange a complimentary courier collection; we cannot accept liability for any items that are not returned via our courier service.
4. Hand the original commercial invoice that arrived with your order to the courier collection driver who collects your parcel. Without this invoice, we cannot guarantee that additional duties will not be charged.
5. Keep your courier collection record safe as we cannot be held liable for returns which are lost or damaged in transit without this. If you have any questions please do not hesitate to contact our dedicated customer service team who will be happy to help.

ON RECEIPT OF YOUR RETURN

Your order will usually be refunded within 14 days of receipt into our UK Distribution Centre. Please note that the original shipping charge is non-refundable.

All refunds will be processed back onto the original payment method. If there is a problem with your return the customer service team will contact you directly by telephone, if you have provided these details, or via email.

Once your refund has been processed you will receive email notification confirming the details of your return.

If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be slightly higher or lower than the original price paid.

0800 2100 302


Contact us by phone
Open 6 days a week.

Size Guide


ENSURE A PROPER FIT


MENS      WOMENS