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Frequently Asked Questions


What is a pre-order?+

Pre-order items are selected items from our new season collection that are available for order up to six weeks prior to despatch from our UK Distribution Centre. Pre-order items will have an estimated despatch date shown on the product details page. Once pre-order items are added to ‘your basket,’ they will also be marked at checkout with estimated despatch date. Pre-order items will be authorised for payment at the time they are ordered. Full payment will be charged upon despatch.
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Is shopping online with Belstaff secure?+

Yes. Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details, see our Privacy Policy.
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How do I know what size to order?+

To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit.
If you are still unsure which size to order please contact customer services for guidance.
Read More

Where does Belstaff deliver?+

We currently deliver to over 30 countries and are adding new destinations regularly. To see where we deliver to please view our Shipping destinations and Delivery Times table.
Read More

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NEWSLETTER

REGISTRATION CONFIRMED

 

Thank you for subscribing to the Belstaff newsletter, you will receive a confirmation message in your inbox shortly - if you do not receive this message, please check your spam folder. Don’t forget to add news@belstaff.com to your address book so that you are always the first to hear about the latest collections, events and news.

 

Welcome to Belstaff.

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Frequently Asked Questions

Need help? Contact customer service on (001) 1-866-925-3563

ONLINE ORDERING

+Can I place an order by telephone?

Yes. An order can be placed by telephone through our Customer Service team. Please call 0800-210-0302 and provide details of the items that you would like to order, such as size, colour and quantity

+Can I place an order by email?

No. All orders must be placed online through our web site or through our Customer Service team on 0800-210-0302

+Do I have to create an account to place an order?

No. You do not need to create an account to place an order. Once you have put all of your items in your shopping bag, select 'Guest Checkout.' Please note that placing an order using 'Guest Checkout' will not allow you to track the status of your order online.

+How do I change my account details?

To change your account details, go to My Account and sign into your account using your email address and password. Click 'Account Details' and update your details and remember to 'Save Changes'.

+What do I do if I have forgotten my password?

To reset your password, please visit My Account, select 'Sign in' and 'Forgotten Password.' You will be asked to enter your email address and answer a memorable security question. An email will be sent with a new temporary password.

+Can my order be gift wrapped and/or include a gift message?

We do not currently offer gift cards or gift messages. All orders are packaged in a white box with the Belstaff logo. Within the box the items are packed in tissue and, where relevant, shipped with a garment bag, a dust bag or a Belstaff box.

+How will I know that Belstaff has received my order?

Once you have placed an order, we will send you an order acknowledgement email. Please contact Customer Service with your order detail if you do not receive this email.

+If an item is out of stock, can I be notified when it becomes available?

No. If an item is listed as out of stock it is no longer available to purchase. For selected items you can place a pre-order or back-order.

+Can I pre-order any items before they come into stock?

Yes. At certain times during the year, selected items from the new season collection will be available for pre-order up to four weeks prior to despatch from our UK Distribution Centre. To keep informed about the launch of new season collection, please subscribe to our regular newsletter.

+What is a pre-order?

Pre-order items are selected items from our new season collection that are available for order up to four weeks prior to despatch from our UK Distribution Centre. Pre-order items will have an estimated despatch date shown on the product details page. Please note that this is an estimated date and actual delivery may be earlier or later. Once pre-order items are added to 'your basket,' they will also be marked at checkout with the estimated despatch date. Pre-order items will be authorised for payment at the time they are ordered. Full payment will be charged upon despatch. You will receive an email from us when the item is despatched from our distribution centre. Please note that we can only accept payment by credit or debit card for pre-orders.

+What is a back-order?

Back-order items are items that we are awaiting delivery of into our UK Distribution Centre. Back-order items will have an estimated despatch date shown on the product details page. Please note that this is an estimated date and actual delivery may be earlier or later. Once back-order items are added to 'your basket,' they will also be marked at checkout with the estimated despatch date. Back-order items will be authorised for payment at the time they are ordered. Full payment will be charged upon despatch. You will receive an email from us when the item is despatched from our distribution centre. Please note that we can only accept payment by credit or debit card for pre-orders.

+What is a Contact to Order?

During the season a selection of products will be available to purchase through our online special order service. Products are clearly marked on the product details page as ’contact to order’. These items are not available to purchase directly online, but through our customer service team.

By clicking on the ‘contact to order’ button on a product detail page you will be directed to complete an online form. Our customer service team will call or email you to confirm stock availability, estimated delivery date, payment and returns policy. On confirmation of your order a deposit of a third of the full value of the order will be taken on your credit card, with the balance of payment due prior to despatch.

It may be necessary for you to visit a Belstaff store to ensure that the correct size for a special order is ordered. Click here to view a full list of our stores.

+Is shopping online with Belstaff secure?

Yes. Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details, see our Privacy Policy.

+How do I find out more information about an item(s)?

We include as much information as possible within the product page for each item. On each product page, there is a complete description and a number of tabs which include detailed information about fabric composition, care instructions, country of origin and exact dimensions. We also show the product in great detail through images with a full zoom option. If there is any further information that you require about an item(s) please contact customer services.

+How do I know what size to order?

To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit. If you are still unsure which size to order please contact customer services for guidance.

+How do I pay for my order?

Payment can be made using the following credit cards: Visa, Mastercard, Amex, Visa Electron, Delta, Maestro and Paypal.

+Can I cancel my order?

Yes. All orders can be cancelled at any time before they are despatched. Typically, all in-stock items will be despatched within 24 hours of order confirmation. It is not possible to cancel an order after an item is despatched. You can check the status of your order online at any time using My Account. Sign in to your account and click the 'Order' tab. To cancel an order please contact our customer service team.

+How do I check the status of my order?

You can check the status of your order online at any time using My Account. Sign in to your account and click the 'Order' tab. All orders placed will be shown with the newest order first. Select the order that you wish to view to see full details.

SHIPPING

+What are the delivery charges?

Please see here for current shipping charges.

+How much will I be charged in import taxes and duties?

All Belstaff orders are delivered duty paid. No additional payments will be due once you have placed your order and completed checkout. If you require further information please contact our customer service team.

+When will I receive my order?

Please click here for latest delivery times

We aim to ensure that all orders pass through customs as quickly as possible, but we cannot be held liable for any orders held in customs.

+When will I receive my Special Order?

For all special orders the estimated delivery date will be provided by the customer service team upon confirmation that you would like to place an order. If you would like more information about a special order that you have placed please contact us at specialorders@belstaff.com.

+Where does Belstaff deliver?

We currently deliver to 28 countries and are adding new destinations regularly. To see where we deliver to please view our Shipping destinations and Delivery Times table.

+Can I collect my order in store?

No. At this time, we do not offer an in-store pick up service. All online purchases will be shipped to you directly.

+Can I track my order?

Yes. Once your order is despatched from our UK Distribution Centre, you will receive an email with order details, payment confirmation and a tracking link. Click the link to track the status of your parcel. The status of your order will also be updated in My Account. Sign into your account and click 'order' to check status. If you require any further assistance please contact our customer service team.

+Do you ship to multiple shipping addresses?

No. We can only ship your online order to one location. Please place separate orders for multiple delivery addresses.

+Does Belstaff deliver to Post Office Boxes, Military Bases or Freight Forwarding Addresses?

No. We do not deliver to PO Boxes, Military Bases or Freight Forwarding Addresses.

+My order has been damaged on delivery, what should I do?

If your order has been damaged on delivery, please contact our customer service team within 48 hours of delivery.

RETURNS

+How quickly do I need to return an item(s)?

A returns authorisation request to return a full price purchase must be submitted within 14 days of receipt of the order.

A returns authorisation request to return a sale purchase must be submitted within 7 days of receipt of the order.

+How do I return an item(s) I've ordered online?

Returns are simple and complimentary. For details on how to complete a return please visit our returns section.

+Can I return an item(s) to a Belstaff Store?

No. It is not possible to return an online order to a Belstaff store, at this time.

+Are there any item(s) that I cannot return?

Unless faulty, we are unable to accept returns on selected item(s) that are made to order.

+Can I exchange an item(s)?

No. At this time we do not offer exchanges. You will need to return your item and re-order the different product.

CUSTOMER SERVICE

+How do I contact Belstaff Customer Service?

Please visit our customer service page for full contact details.

+How do I take care of my Belstaff item(s)?

We include as much information as possible within the product page for each item. On each product page, there is a complete description and a number of tabs which include detailed information about fabric composition, care instructions, country of origin and exact dimensions. If there is any further information that you require about an item(s) please contact customer services.

+Where can I have Belstaff items repaired?

Please contact customer services or one of our stores for further advice.

+How do I unsubscribe from your newsletter?

To unsubscribe from our newsletter Visit My Account, sign in, select 'Account Details', 'Email Settings' and then select 'Unsubscribe', remember to 'Save Changes'. You can also unsubscribe by clicking on the unsubscribe link in our newsletter.

 

0800 2100 302


Contact us by phone
Open 6 days a week.

Size Guide


ENSURE A PROPER FIT


MENS      WOMENS