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Open 6 days a week.

Frequently Asked Questions


What is a pre-order?+

Pre-order items are selected items from our new season collection that are available for order up to six weeks prior to despatch from our UK Distribution Centre. Pre-order items will have an estimated despatch date shown on the product details page. Once pre-order items are added to ‘your basket,’ they will also be marked at checkout with estimated despatch date. Pre-order items will be authorised for payment at the time they are ordered. Full payment will be charged upon despatch.
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Is shopping online with Belstaff secure?+

Yes. Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details, see our Privacy Policy.
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How do I know what size to order?+

To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit.
If you are still unsure which size to order please contact customer services for guidance.
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Where does Belstaff deliver?+

We currently deliver to over 30 countries and are adding new destinations regularly. To see where we deliver to please view our Shipping destinations and Delivery Times table.
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NEWSLETTER

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Thank you for subscribing to the Belstaff newsletter, you will receive a confirmation message in your inbox shortly - if you do not receive this message, please check your spam folder. Don’t forget to add news@belstaff.com to your address book so that you are always the first to hear about the latest collections, events and news.

 

Welcome to Belstaff.

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Assistance

Need help? Contact customer service on (001) 1-866-925-3563

Contact Belstaff

If you have any queries or we can be of any further assistance, please do not hesitate to contact us by email or telephone. Our customer service center is open Monday to Saturday (excluding UK Bank Holidays) at the following UK times

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
9am-9pm 9am-9pm 9am-9pm 9am-9pm 9am-9pm 9am–5pm Closed


EMAIL CONTACT

To contact us by email please use the following email address:

customerservice@belstaff.com

We endeavour to respond to all emails within 24 hours. If any additional information is required to resolve your query, we will contact you via email.

TELEPHONE CONTACT

To contact our customer service agents please use the free phone number as indicated below.
Please note not all numbers are accessible or free from some mobile phone networks.

 Country  Telephone Number
 United Kingdom  (0044) 800 2100 302
 USA  (001) 866-925-3563
 Germany  (0049) 800 664 6377
 Rest of World  (0044) 1787 884 054


PRESS CONTACT

For all press and marketing enquires please contact us at

press@belstaff.com

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1-866-925-3563


Contact us by phone
Open 6 days a week.

Size Guide


ENSURE A PROPER FIT


MENS      WOMENS